Frequently Asked Questions (FAQs)

Below are some of the most commonly asked questions we receive. If your question is not answered here, do send us a message.

 Why should I buy from OpoCrochet?

1) We provide prompt, friendly service before and after the sale.
2) Your purchases are fully supported and protected by the Furls guarantees. We work with Furls to be sure you are happy.
3) We provide a price match guarantee against other British Furls vendors. To claim a price match please contact us with the details of the advert or British website promotion.
4) It is usually cheaper to order from us, and there is no customs delay for British and EU customers (pending the course of Brexit)
5) We are a family business and as such take your satisfaction seriously. Each order is processed and packaged with care, but it the service doesn't stop there. For any issues at all you have, or followup service you require, OpoCrochet is here to help.
6) We support British charities. We are currently an official supporter for Guide Dogs for the Blind.

Do the hooks need any special care?

Care of Furls hooks is very minimal. Do not use chemicals on your hook. A soft, clean cloth kept in your crochet kit is useful for and occasional clean.
Metal and resin hooks just need a gentle rubdown occasionally. Wood hooks are treated at the factory with a mixture of beeswax and olive oil. so may benefit from the occasional light application of olive or vegetable oil. 
Be sure to protect your hooks from falls and drops as this is the most common cause of damage.

 How does the damage warranty work?

The warranty against accidental damage has no expiration date. However, it is good for one replacement only. When purchasing a Furls hook, please keep your receipt as proof of purchase as this will be required for any breakage claim. 

 Why so Furls cost more than other hooks? Are prices shown for a full set of hooks?

Hooks are sold individually. What you will receive is a luxurious hook which will give you a superior crocheting experience. Furls hooks are made by  master craftsmen using high quality materials. The designs are backed with years of Furls' own research, and come with both a satisfaction guarantee and warranty against defects and damage. No other hook in the world can quite compare.

Stock levels seem to be low. Can't you get more?

What is in the shop at any given time depends on Furls own production and stock levels, as well as demand for stock in our shop. The supply chain for handmade hooks is slower moving than for machined goods. We order stock regularly but sometimes Furls hooks sell as quickly as they arrive. Do keep checking back, or alternatively, get in touch and we will help you get what you are looking for. 

Can you order in a specific hook for me?

Yes, we are happy to! If you have a special request, send us a message. 

One of my hooks is slightly different than expected, or slightly different to another of the same type. Should I be concerned?

Furls hooks are made to strict specifications. The guidelines do allow slight variances within a range of measurements. This does not affect hook quality in any way.

With wood hooks (Alpha and Streamlines) as well as the resin Streamline Swirls, there are natural differences and the hooks. If you aren't happy with yours we will swap it out for you if stock is available. If we do not, Furls is happy to provide this service as well.

In any case, if you are concerned about a hook you have received, please do get in touch. Your satisfaction is very important to OpoCrochet and Furls.

How are postal rates calculated?

Shipping rates listed are carefully chosen according to the value of the item in the listing for insurance reasons. If an item is eligible for cheaper shipping rate, choices will be listed in the shipping options. Should a better, suitable rate become available, all postage excess you have paid will promptly be refunded.  

Do you have a walk in shop?

Not at this time. This helps to keep prices as low as possible. This may change in the future. 

I bought a Furls hook but am struggling to adjust to it, or have found a defect. Can I return it?

Furls hooks come with a 90 day satisfaction guarantee. Contact us within the first 90 days following purchase if you are struggling. You are eligible for a refund (or replacement in a different style of hook if you prefer) provided the hook is in new condition. We want you to be thrilled with your new hook and the service you receive, so do let us help if you have any problem at all. 

I received a wood hook and am not thrilled with how it looks, although it is perfectly functional. I realise wood hooks vary in appearance, but can I possibly swap it out for another one of the same type?

Of course! Please get in touch within the first 90 days post purchase for a cosmetic issue. If we don't have another in stock we will get it in for you whenever available.