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Returns and Exchanges

For returns or exchanges, please first contact with your order number and reason for return/exchange.

It is very important you do not return your hook in an envelope. Use a box, and wrap your item(s) carefully using padding, as items can easily be dropped or crushed in the post. You should enclose your order information and instructions.

The postage rate should be appropriate for the value of the item. Your local postal service can advise. Returns should be addressed to:
The Old Post Office
31 East Lockinge
Oxfordshire OX12 8QD.