For returns or exchanges, please contact firstname.lastname@example.org with your order number and reason for return/exchange.
It is very important you do not post your hook in an any sort of envelope. Use a box, and wrap your item(s) carefully using padding, as items can easily be dropped or crushed in the post. Please enclose your order information and instructions.
Bear in mind the postage rate should be appropriate for the value of the item should it be lost of damaged on its return journey. Your local postal service can advise. Returns should be addressed to:
The Old Post Office
31 East Lockinge
Oxfordshire OX12 8QD